At LVL-UP Sports, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, purchase our products, enter competitions or giveaways, complete online forms, or interact with us.

1. Information We Collect

Depending on how you interact with us, we may collect information including:

• Name

• Email address

• Phone number

• Billing and delivery address

• Business, club or organisation name

• Purchase history

• Competition or giveaway entries

• Marketing preferences

• Messages or enquiries you send us

When you visit our website, we may also automatically collect information such as:

• IP address

• Browser and device information

• Website pages visited

• Shopping activity

• Cookies and website usage information

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Respond to enquiries and customer support requests

• Manage returns, exchanges and warranty claims

• Administer competitions, giveaways and promotions

• Improve our products and website

• Communicate important updates regarding your orders

• Send marketing communications where you have consented or where permitted by law

• Meet our legal and business obligations

We only collect information that is reasonably necessary to operate our business and provide our services.

3. Marketing Communications

If you choose to subscribe to our mailing list or opt in to receive updates, we may send you:

• Product releases

• Promotions and special offers

• Tournament and event announcements

• Club news

• Competition and giveaway opportunities

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Please note that even if you unsubscribe from marketing emails, we may still send you important service communications relating to your orders, warranty claims or customer support enquiries.

4. Competitions, Giveaways & Forms

When you complete a form or enter a competition, giveaway or promotion, we may collect information needed to:

• Confirm your eligibility

• Contact winners

• Deliver prizes

• Administer the promotion

• Improve future promotions

Where marketing consent is optional, entering a competition does not automatically subscribe you to marketing communications unless you choose to opt in.

5. Analytics & Advertising

To improve our website and better understand how visitors use it, we may use services including:

• Google Analytics

• Google Ads

• Google Merchant Center

• Meta (Facebook & Instagram)

• Email marketing platforms

• Similar analytics and advertising providers

These services may use cookies, pixels and similar technologies to:

• Measure website traffic

• Understand visitor behaviour

• Improve our website

• Measure advertising performance

• Show more relevant advertisements

You can manage cookies through your browser settings. Disabling cookies may affect some features of our website.

6. Sharing Your Information

We value your privacy and do not sell your personal information.

We may share information with trusted service providers where necessary to operate our business, including:

• Payment providers

• Shipping and courier companies

• Website hosting providers

• Email marketing platforms

• Technology and analytics providers

• Professional advisers

• Government authorities where required by law

These providers only receive the information reasonably necessary to perform their services.

7. Keeping Your Information Secure

We take reasonable steps to protect your personal information from unauthorised access, misuse or disclosure.

While no online system can guarantee complete security, we use reputable service providers and industry-standard security practices to help safeguard your information.

8. Accessing or Updating Your Information

If you would like to access, update or correct the personal information we hold about you, please contact us using the details below.

We may need to verify your identity before processing your request.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website or legal obligations.

The latest version will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

LVL-UP Sports Pty Ltd

Email: support@lvl-upsports.com.au

Website: www.lvl-upsports.com.au

Based in New South Wales, Australia.

Privacy Policy