Paddle Trial FAQs

1. How does the LVL-UP Paddle Trial work?

Choose the Catalyst P3, Centra A4 or both, pay $50 upfront, and we'll deliver brand-new paddles to you. Demo them on your own court and decide within 10 calendar days of delivery whether to keep or return them.

2. Are the paddles brand new?

Yes! Every paddle is supplied brand new. If you love it, simply complete the purchase and keep the exact paddle you've been playing with. No need to return it for a replacement.

3. Can I try both paddles?

Absolutely! Compare the Gen 3 Catalyst and Gen 4 Centra side by side. The upfront payment is $50 whether you trial one paddle or both.

4. What happens to my $50 payment?

If you keep a paddle, the full $50 is credited towards your purchase. The remaining balances are:

• Catalyst P3: $150 (RRP $200)

• Centra A4: $200 (RRP $250)

• Both paddles: $400 (combined RRP $450)

Return all paddles in accordance with the trial terms and receive a $30 refund, leaving a $20 trial cost.

5. What if I try both but only keep one?

Keep your favourite and return the other using our prepaid return process. Your full $50 credit applies to the paddle you purchase.

6. How long do I have to decide?

You have 10 calendar days from confirmed delivery to decide whether to keep the paddles or initiate a return with LVL-UP.

If you want to return a paddle, contact us within those 10 days.

7. How do returns work?

We'll provide a prepaid return label and instructions. You must securely package and lodge the returning paddle(s) with the nominated carrier within 3 business days after we provide the label.

Return shipping is covered by LVL-UP.

8. What if I don't return the paddle on time?

If you neither purchase nor initiate a return within the 10-day period, the paddle may be treated as purchased and the applicable outstanding balance will become payable.

The same may apply if you fail to dispatch a return within the specified timeframe without an agreed extension.

See the Paddle Trial Terms & Conditions for details.

9. What about normal use, damage or loss?

Normal, careful on-court use is expected. Significant damage caused by misuse or loss may result in liability for reasonable costs in accordance with the trial terms and applicable law.

10. Can I buy a paddle without doing a trial?

Absolutely. The trial is optional.

Shop All LVL-UP Pickleball Paddles →

For further details, visit our Try Before You Buy & Paddle Demo page →.

LVL-UP Paddle Trial Terms & Conditions

By ordering a LVL-UP Paddle Trial and completing the required acceptance field, you acknowledge and agree to the following terms.

1. Trial Equipment & Payment

A $50 upfront payment allows you to trial a brand-new LVL-UP Catalyst P3 16mm, Centra A4 16mm, or both paddles.

The paddles remain the property of LVL-UP Sports Pty Ltd until purchased and paid for in full.

2. Trial Period

Your trial begins on the date delivery is confirmed by the carrier.

You have 10 calendar days from confirmed delivery to decide whether to keep the paddles or initiate a return.

To return one or both paddles, you must contact LVL-UP and request a return within those 10 days.

3. Purchasing a Paddle

Your initial $50 payment is credited towards any paddles purchased.

All prices are in AUD.

Once the outstanding balance is paid, you own and keep the exact paddle(s) supplied for your trial.

4. Returns & Refunds

If you initiate a return within the 10-day period, LVL-UP will provide a prepaid return label and instructions.

You must securely package and lodge the returning paddle(s) with the nominated carrier within 3 business days after LVL-UP provides the return label. Business days exclude weekends and NSW public holidays.

Please retain your original packaging and proof of lodgement.

If all paddles are returned in accordance with these terms, $30 of your original $50 payment will be refunded, leaving a $20 trial cost.

If you keep one paddle and return the other, the full $50 is credited towards the paddle purchased. No $30 refund applies.

Returns initiated and lodged on time are not considered late merely because the label was issued after the trial period or the parcel remains in transit.

5. Late Returns or Non-Return

If you do not initiate a return within 10 calendar days of delivery, or fail to lodge a return within 3 business days after receiving the prepaid label, and no extension has been agreed, LVL-UP may treat the relevant paddle(s) as purchased.

The applicable outstanding balance may become payable: $150 for Catalyst, $200 for Centra, or $400 for both.

LVL-UP will notify you of any amount claimed and provide payment arrangements. These provisions are subject to applicable law and any agreed extension.

6. Paddle Care, Damage & Loss

Normal, careful on-court use is permitted and expected.

You agree to take reasonable care of the paddles and return them securely packaged.

Ordinary signs of reasonable trial use are acceptable. For loss, deliberate damage or significant damage through misuse, LVL-UP may seek reasonable compensation for proven loss, subject to applicable law and taking account of payments already made.

7. Outstanding Payments

By accepting these terms, you agree to pay any outstanding purchase balance properly payable for paddles you keep or do not return in accordance with these terms.

LVL-UP will communicate the amount due and payment arrangements.

Acceptance of these terms does not itself authorise a further automatic charge to your original payment card. Any future card-payment arrangement requires separate authorisation and appropriate payment processing.

8. Consumer Rights

Nothing in these terms excludes, restricts or modifies your rights under Australian Consumer Law, including applicable consumer guarantees and statutory remedies.

9. Customer Acceptance

By entering your full name in the required Paddle Trial Terms Acceptance field, you confirm that you have read and agree to these terms, including:

• The $50 upfront payment.

• The 10-calendar-day period to purchase or initiate a return.

• The 3-business-day deadline to lodge a return after the prepaid label is provided.

• The applicable outstanding balances of $150, $200 or $400.

• The care, damage, loss and non-return conditions.

LVL-UP Sports Pty Ltd

Terms effective: 01/10/2026